Privacy statement CLIC Creations

What are the 'legal grounds' for using your data?

Under privacy law, we must state our legal grounds for using your data. We need your data because of the contractual agreements between you and CLIC Creations BV, such as your purchase of a product or your warranty rights. This applies to:

• Order & pre-order
• Delivery
• Returns & repairs
• Trade-in
• Contact our customer service

We may also use your data for legitimate interest purposes. This means we want to provide all our customers with the most optimal, personalized service. We always consider your privacy. This applies to:

• Reviews & customer satisfaction survey
• Contact our customer service
• Visit the CLIC by Suzanne website
• Account
• Newsletter & email
• Personal advice
• Actions
• Social media
• Security, Wi-Fi & cameras
• The CLIC Creations BV app
• Personalized advertisements within other media

We may also have a legal obligation to use your data, for example, if we suspect fraud. And sometimes you've given us permission to use your data, such as when you sign up for our newsletter. We keep track of this.

Who has access to your data?

We only share your data with other parties if it's absolutely necessary for our services. These parties include: delivery partners, suppliers or repairers, product support, payment partners, trade information agencies, IT service providers, and parties that collect our reviews. After all, our delivery partner must deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies, and research firms come into play when we want to offer you personalized advice or show you targeted advertisements, for example, based on your interest in certain products. In suspicious situations, we are obligated to share customer data with government agencies.

The parties we grant access to your data may only use it to provide you with a service on behalf of CLIC Creations BV, unless they are themselves responsible for obtaining and protecting your data. Some cookie developers have access to the data collected by cookies on our website. You can read more about this in our cookie statement and the privacy policies of these parties. We never sell your data to third parties.

Read our Cookie Policy here.

Where is your data stored?

We store your data in various databases. We always apply strict security measures. East, west, home's best: that's why your data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains appropriately protected. This has been officially established for several countries.

Learn more about the European Commission's data protection law.

How long do we retain your data?

We don't store or use your data longer than necessary. After that, we delete all data we have about you. Or we use your data anonymously, because we need certain data for internal analyses and reporting, such as the value of your order.

Sounds simple enough, but how does it work in practice? We adhere to certain time limits, after which we delete your data. These are:

• We delete inactive customer accounts after 7 years. After that period, we only use your data anonymously for internal reporting.
• The Dutch Tax and Customs Administration requires us to keep our records containing your invoice, payment, and order information for seven years. After that, we only use anonymized data for internal reporting. You are also responsible for keeping your purchase invoices, in case your warranty expires, for example.
• If you have your product repaired or replaced by CLIC Creations BV, we will retain your report and contact information for 7 years. After that, we will only use your information anonymously for internal reporting purposes.
• If you've subscribed to our newsletter or given permission to receive personalized messages, we'll retain that permission. Even if you decide at any time that you no longer wish to receive the newsletter or personalized messages, we'll retain your withdrawal request. We don't store emails you receive from us for longer than 60 days. So you don't need to worry about receiving the same email from us repeatedly. After that period, we'll only use your data anonymously for internal reporting purposes.
• We retain data we use to prevent fraud for a very long time. It's not fun, but it's necessary.

What are your rights?

Of course, you remain in control of your data. Would you like to access your personal data free of charge and receive a copy? Or would you like to change, delete, limit the use of your data, or adjust your email preferences? Let us know by mail or email. This way, you can also object to the use of your data for marketing purposes, indicating that you believe your privacy outweighs our interests. In that case, we will review the situation. Would you like us to transfer your data to another party? That's also possible. Send your request by mail or email, and we'll take care of it.

Unsubscribing from the newsletter is a breeze. You can do so via the link at the bottom of the newsletter itself. And if you no longer want cookies, you can do that yourself. Read our cookie statement to learn how.

We want to be sure you are truly you. Therefore, we may ask you for additional information to verify your identity. We will do this even if your request is unclear.

Do you have any questions or complaints?

If you have any questions or complaints about your data and the protection of your privacy, please contact CLIC Creations BV

• Email: info@cliccreations.nl
• Writing: CLIC Creations BV
  Studio address:
  Duizeldonksestraat 20
  5705 CA Helmond Netherlands

If you are not satisfied with how CLIC Creations BV handles your privacy, you can contact the privacy authority.

• Dutch Data Protection Authority
• PO Box 93374
• 2509 AJ The Hague

We are CLIC Creations BV

• This is our Chamber of Commerce number: 72017031
• This is our VAT identification number: NL858946464B01
• Call: 073-747 00 88
• Email: info@cliccreations.nl
• Writing: CLIC Creations BV
  Studio address:
  Duizeldonksestraat 20
  5705 CA Helmond
  The Netherlands

This statement was last modified on October 5, 2025

Mobile Terms of Service

www.clicbysuzanne.com

Last updated: October 5, 2025

The www.clicbysuzanne.com mobile message service (the “Service”) is operated by www.clicbysuzanne.com (“www.clicbysuzanne.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to www.clicbysuzanne.com's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of www.clicbysuzanne.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (eg, order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (eg, cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with www.clicbysuzanne.com. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CLICbySuzanne or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other www.clicbysuzanne.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CLICbySuzanne or email info@clicbysuzanne.com .

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice .